Terms and Conditions

Terms and Conditions

Goods – Individuals who are 18 and over will be eligible to purchase products from our website, we have in place age confirmation to prove that you are 18 or over. If you are not 18 or over, you will be diverted back to your home browser. We do not and will not condone the purchase of our products for those under the legal age limit.

Privacy Policy – Your personal details will not be shared or given to any third parties for any reason. We will ensure that all information are maintained within privacy policies. No payment details will be kept on our website.

Delivery – Any orders that are placed after 2.30pm will be processed and dispatched the following working day (excluding weekends and bank holidays). Orders that are placed will comply with our delivery times that are on the website, we aim to ship orders within 48 hours of payment confirmation.

Refunds & Returns – If you find that any products that you have are defective, please make sure to contact us via phone or email (contact details on contact us.) We aim to deal with any queries on this matter promptly. If the item is defective please provide suitable evidence and email us a copy of packaging payment and we will refund this to you. We advise that you carefully read and check the items that you are ordering as we do not offer exchanges. We will be happy to offer a refund up to 14 days from the date of order confirmation.

Failed Deliveries – Any products that are confirmed but you do not receive, we will endeavour to chase up this matter and seek to resolve this promptly, however if the matter re occurs on several occasions, we will aim to look into resolving this matter further with the delivery company and customer. We do not accept any responsibility for products that are damaged in transit.

Promotions and Discount Codes - Promotions and discount codes cannot be used in conjunction with each other and also cannot be redeemed against sale/clearance products.

External links – Any external links we may provide to you will be for beneficial reasons, however we do not accept any responsibility from the point of entering another website as there T&C's will differ from ours and any external links have no representation towards our website. We are also not responsible for any third party links. Please contact us if you wish to link to this website, or if you would like us to link with other websites.

Use of the Website - We aim to make sure this website is only used for the purchase, browsing or contact point for our company, we do not condone any misuse within the website and will be vigilant. In any feedback section, while we encourage constructive criticism any abusive or disruptive behaviour/ language will be removed from the website.

Site Accessibility – Our website will be subject to maintenance and updates, also during busy periods you may experience a delay. We will ensure this is not frequent and any issues that come up with the website, we will make sure to maintain giving you the best customer quality. We encourage any feedback to help us improve our website.

Terms and Conditions can be subject to change by Phoenix Vapes.

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